We guarantee to refund any item you are not completley happy with when you return it to us in a saleable condition within 14 days of receipt.
In the interest of hygiene we do not offer refunds on pierced jewellery such as earrings.
Returns address is:
126 Waterfall Road
Please make sure you add the packing slip or a note with your name and order number.
As soon as we have received your returned item we will issue a refund back to your original method of payment.
When ordering please check that you have the right delivery address.
We will not be held responsible for missing packages when given address is wrong.
Any issues with orders that have not been reported to us within 2 months of order, we will not be accounted for.
TERMS & CONDITIONS
Orders under £50 will not be sent tracked, if you would like a specific tracked shipping please contact me for additional payments.
Shipping duration from the UK to-
UK- 5-7 working days
Europe- 7-14 working days (depending on how quick your countries customs are)
Rest of the world- 10-14 working days
Once order is shipped I am no longer responsible for it and/or any customs payments required, but am happy to help with any additional customs paperwork needed, so please just contact me.
Jewellery is delicate, especially when shipping worldwide and unfortunately I am yet to find an eco-friendly alternative to bubble wrap bags. However, I try my best by using compostable shipping bags, recyclable envelopes, recycled and naturally dyed tissue paper and recycled paper leaflets.
Your shipping box might look a little used and the internal packaging here and there might look a little scrappy, this is because I try to reuse as much as I possibly can, thanks to friends and family keeping all their boxes and packaging aside for me.
I am constantly looking for eco-friendly alternatives and it is a work in progress. If you have any affordable suggestions please let me know.
For more information and help please do not hesitate to ask us by contacting me at...firstname.lastname@example.org