We guarantee to refund any item you are not completley happy with when you return it to us in a saleable condition within 14 days of receipt.
In the interest of hygiene we do not offer refunds on pierced jewellery such as earrings.
Returns address is:
126 Waterfall Road
Please make sure you add the packing slip or a note with your name and order number.
As soon as we have received your returned item we will issue a refund back to your original method of payment.
When ordering please check that you have the right delivery address.
We will not be held responsible for missing packages when given address is wrong.
Any issues with orders that have not been reported to us within 2 months of order, we will not be accounted for.
Orders under £50 will not be sent tracked.
Shipping duration from the UK to
UK- 5-7 working days
Europe- 7-10 working days
Rest of the world- 10-14 working days
Due to the pandemic some countries customs are still suffering delays so shipping duration might take slightly longer than usual.
Jewellery is delicate, especially when shipping worldwide and unfortunately I am yet to find an eco-friendly alternative to bubble wrap bags. However, I try my best by using compostable shipping bags, recyclable envelopes and recycled paper leaflets. Your shipping box might look a little used and the internal packaging here and there might look a little scrappy, this is because I try to reuse as much as I possibly can, thanks to friends and family keeping all their boxes and packaging aside for me.
I am constantly looking for eco-friendly alternatives and it is a work in progress. If you have any affordable suggestions please let me know.
For more information and help please do not hesitate to ask us by contacting us at...firstname.lastname@example.org